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Frequently Asked Questions

  • Are Evacu’s Memberships available for purchase in all states?
    No. Due to local laws, Evacu’s membership products are not available in Alaska, Florida, Iowa, New Jersey, New York, North Dakota, Washington and West Virginia. Evacu’s memberships are not available outside of the United States.
  • What are the Evacu Memberships?
    Evacu currently offers the Basic, Select and Global Select Memberships. Based on the membership level, members would have access to the following services, on a domestic or global basis: Ground & Air Medical Transportation Recovery Transportation Visitor Transportation Return Transportation Pet Transportation Vehicle Return Organ Transplant Transportation Mortal Remains Transportation Click here to learn more about each of these services.
  • How do I request transportation services?
    To request any of the membership services, contact the Evacu’s Transportation Department by calling toll-free (866) 751-1160 or emailing transport@myevacu.com.
  • Is an Evacu Membership insurance? Does it replace my insurance?
    No. Evacu’s Memberships are not insurance and do not replace the need for health or other insurance products.
  • Why would I need an Evacu Membership when I already have health insurance?
    More than 90% of ambulance services are out-of-network with most major insurance carriers. Even when ambulance services are in-network, high deductibles, coverage caps and low reimbursement rates leave customers with incredibly high out-of-pocket costs. Evacu’s Memberships close the gaps found in these coverages. Also, Evacu’s Memberships provide additional, elective services that are not covered by most major insurance carriers – for example, visitor transportation and vehicle return services. Click here to learn more about each of these services.
  • What is Evacu?
    Evacu is an industry-leading medical transportation membership company offering various programs which enable our members to access life-saving medical care by eliminating network-limitations and cost from the medical transportation decision-making process.
  • What makes an Evacu Membership better than another ambulance provider’s membership?
    Many local, regional and national ambulance providers offer membership programs very similar to Evacu’s Memberships. However, there is one critical difference. Most provider-based membership programs only cover services when you are transported by that provider’s vehicle – or one of their affiliated providers’ vehicles. If, however, you are transported by another provider, you would be liable for any out-of-pocket costs. By contrast, Evacu’s Memberships are not limited by any service providers, resulting in no network limitations.
  • Should I contact Evacu in an emergency?
    No. In the event of an emergency, you should immediately call your local emergency services (e.g., 911). Evacu is not an emergency service provider or dispatcher. In the event of a medical emergency, your Evacu Membership (e.g., Select; Global Select) may reimburse your out-of-pocket expenses for ambulance services. Following any applicable insurance or related payment, please submit your transport invoice to Evacu for review and reimbursement.
  • What is Evacu?
    Evacu is an industry-leading medical transportation membership company offering various programs which enable our members to access life-saving medical care by eliminating network-limitations and cost from the medical transportation decision-making process.
  • What are the Evacu Memberships?
    Evacu currently offers the Basic, Select and Global Select Memberships. Based on the membership level, members would have access to the following services, on a domestic or global basis: Ground & Air Medical Transportation Recovery Transportation Visitor Transportation Return Transportation Pet Transportation Vehicle Return Organ Transplant Transportation Mortal Remains Transportation
  • Are Evacu’s Memberships available for purchase in all states?
    No. Due to local laws, Evacu’s membership products are not available in Alaska, Florida, Iowa, New Jersey, New York, North Dakota, Washington and West Virginia. Evacu’s memberships are not available outside of the United States.
  • Should I contact Evacu in an emergency?
    No. In the event of an emergency, you should immediately call your local emergency services (e.g., 911). Evacu is not an emergency service provider or dispatcher. In the event of a medical emergency, your Evacu Membership (e.g., Select; Global Select) may reimburse your out-of-pocket expenses for ambulance services. Following any applicable insurance or related payment, please submit your transport invoice to Evacu for review and reimbursement.
  • Why would I need an Evacu Membership when I already have health insurance?
    More than 90% of ambulance services are out-of-network with most major insurance carriers. Even when ambulance services are in-network, high deductibles, coverage caps and low reimbursement rates leave customers with incredibly high out-of-pocket costs. Evacu’s Memberships close the gaps found in these coverages. Also, Evacu’s Memberships provide additional, elective services that are not covered by most major insurance carriers – for example, visitor transportation and vehicle return services.
  • Is an Evacu Membership insurance? Does it replace my insurance?
    No. Evacu’s Memberships are not insurance and do not replace the need for health or other insurance products.
  • How do I request transportation services?
    To request any of the membership services, contact the Evacu’s Transportation Department by calling toll-free (866) 751-1160 or emailing transport@myevacu.com.
  • What makes an Evacu Membership better than another ambulance provider’s membership?
    Many local, regional and national ambulance providers offer membership programs very similar to Evacu’s Memberships. However, there is one critical difference. Most provider-based membership programs only cover services when you are transported by that provider’s vehicle – or one of their affiliated providers’ vehicles. If, however, you are transported by another provider, you would be liable for any out-of-pocket costs. By contrast, Evacu’s Memberships are not limited by any service providers, resulting in no network limitations.

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